We’ve put a lot of time into making Puzzle Post as enjoyable as possible. If there’s something about the Puzzle Post you purchased that isn’t up to scratch then please let us know, we truly want to hear from you so we can make it better.

We offer free refunds within 14 days of when your order was shipped. All you need to do is send us an email at theteam@puzzlepost.uk to let us know that you’d like to return your order.

We’ll accept orders in the original packaging and condition.

If you have any queries then please get in touch and you can read our full Terms and Conditions here.